Planned Parenthood - East Orlando Health Center

Go to a different location for planned parenthood. I have been going to an alternative location in Orlando but had to go to this location because I had a class after my appointment. Typically going in for my shot takes 5 minutes and the process is super easy. This location however, I have been waiting over an hour and a half and still had not been helped. I went to the desk to inform that I have class and need to be seen so that I can get my shot within my needed timeframe. They said that if I had to leave it was okay but that if I wanted to be seen I would have to wait. So my options were to miss class or be behind on my birth control. WHEN I HAD AN APPOINTMENT. Appointments mean nothing to this location. I complained twice to try and figure out what was going on but inevitably had to leave for class without my shot. Ridiculous.

I have been at this facility for TWO days just trying to get my birth control shot. The first day they told me that my provider was out of net work so I couldn’t get the shot that day. So they turned me away and rescheduled for the next day at 10 AM. Now today I am here at the rescheduled appointment time and it is now 11:20 and I have not yet received the shot. I ended up going to counter and asking when I would be seen after waiting for well over an hour. They finally took me back at 11:23 (obviously only because I complained) to give me the shot and it only took one second! For starters, if my insurance isn’t being accepted on a certain day why do I have to travel all the way to the office to find that out? Second of all, why have anyone make an appointment if it won’t be kept? I can understand a 15-20 minute wait, but an hour and 20 minutes?? Why? A few months back when I went in for my shot I waited over an hour then as well. My boyfriend had to call off of work since he was the one who drove me. The point that could be argued is “Why didn’t you schedule on your day off?” Well, I did and got turned away. I had no choice but to schedule on a work day. I need birth control. Needless to say I figured if my appointment was at 10, surely I’d make it to work on time at 12. NOPE. It’s a 25 minute drive from my home and after waiting so long to be seen I had almost no time to go home and get ready. Other than the extensive wait times I have no issues with this facility. The staff is friendly, etc, but I had to write a review to let other people know that they better not have anything to do on the day of an appointment.

I support this wonderful organization! Thank you for all you do for us. I appreciate your presence in our community. Not having insurance due to companies assuming workers don’t deserve it regardless of the work we do, having your team be there for my gynecological needs has been a blessing! Thank you from the bottom of my little uninsured heart!

honestly where do i even begin. if you’re in central florida, this is the BEST clinic. the staff here is truly unremarkable. Enid at the front desk is so welcoming, she’s truly so funny and easy to talk too. Desiree who I saw at my first visit at the front desk, was also so sweet. Jersey is very nice and empathetic. Sierra was an outstanding nurse, truly cares about her patients and you can tell she loves her job. she answered all my questions with no issues. Most of all, Van, was simply one of the nicest people I have ever met. He had such a kind, vibrant and warm aura to him. Thank you to the amazing people who work here. They made me feel great about every decision I made, start to finish.

This is the second time I’ve came to get my birth control shot from here and I waited over an hour each time. I’ve went up to the desk twice because I’ve noticed people who have came in after me have already went back and left. My appointment was at 9:30.I got here at 9 and I wasn’t check in until 10:30ish and was still waiting to get my shot past 11:00. I do not recommend coming here at all. They only see you once you’ve complained multiple times. It shouldn’t take me two hours just to get a shot that last only about two seconds.

This clinic gave me peace of mind as soon as I walked in. The girl at the front desk was super nice(I didn’t catch her name) Then I was seen by Laquanda that explained everything in detailed and answered all my questions and tried to get me the closest appt available even checking other locations. At my second visit I met Enid that helped me with my insurance paying for the visit when I taught I had to pay out of pocket. After when I got called in nurse Ann Marie and Sierra were the best and sweet. They also took the time to explained everything and detail and check on me as I waited. I then met Lynn and Dr. Schikler which made the procedure as comfortable as can be. In recovery Sierra and Ann Marie were very at tentative and Victor as well. I can’t appreciate enough the whole staff. In making a very anxious situation into one as comfortable as possible. The ambiance make the anxiety level ease. Thank you so much!

The staff here were absolutely amazing and took very great care of me. Amongst the best, was Dr. S who ultimately saved my life and Mrs. Enid who talked me through every visit. She went above and beyond to make sure I was comfortable and taken care of, this was such a trying time in my life and having someone there who showed me genuine care was absolutely what I needed to get me through. I will forever be grateful to her for her generosity and support , more people in the medical field should give the type of love she gives to patients when they arrive.